baji65 Privacy Policy

This Privacy Policy ("Policy") sets out how baji65 ("we", "us", "our", "the Platform") collects, uses, stores, discloses, and protects personal data belonging to players, registered account holders, and visitors ("you", "the User") who access the baji65 website and associated gaming services.

This Policy applies to all personal data processed by baji65 in connection with account registration, identity verification, payment processing, gameplay activity, customer support interactions, and marketing communications. It forms an integral part of our Terms & Conditions and should be read alongside that document.

By creating an account or continuing to use the baji65 platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not consent, you must discontinue use of the Services and request account closure via our support team.

baji65 collects personal data across several categories depending on how you interact with the platform. The table below summarises what we collect, why we collect it, and the legal basis under which it is processed.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data unless explicitly required by applicable law or for identity verification purposes, in which case the minimum necessary data will be collected and held only for the required duration.

baji65 collects personal data through the following channels:

• Direct submission: Information you provide when registering an account, completing identity verification, making a deposit or withdrawal, contacting support, or responding to a survey or promotion.
• Automated technical collection: Data generated automatically when you access the platform, including IP addresses, device identifiers, browser fingerprints, session durations, pages visited, and in-game activity logs. This data is collected via server logs, cookies, and similar tracking technologies.
• Payment processors: Transaction reference numbers, payment status updates, and confirmation data received from bKash, Nagad, Rocket, Upay, and partnered banking institutions when you initiate a deposit or withdrawal.
• Identity verification providers: Results of document verification checks conducted by our third-party KYC partners where you have submitted identity documents for account verification.
• Third-party analytics: Aggregated and anonymised behavioural data from analytics services used to improve the platform experience. This data is processed in a form that does not directly identify individual users.

baji65 processes personal data only for specified, explicit, and legitimate purposes. We will not process your data in a manner incompatible with those purposes. The primary uses of your personal data are as follows:

1. Account management: Creating and maintaining your account, authenticating your identity at login, and managing account security settings.
2. Age and identity verification: Confirming that you are aged 21 or above and that the details you have provided are accurate, as required by our responsible gaming obligations.
3. Payment processing: Executing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer partners, and maintaining records of all financial transactions associated with your account.
4. Fraud prevention and security: Detecting and preventing fraudulent activity, multi-account abuse, money laundering, and unauthorised account access using technical and behavioural data analysis.
5. Customer support: Responding to your enquiries, investigating disputes, and resolving issues related to your account, transactions, or gameplay experience.
6. Responsible gaming: Monitoring gameplay patterns to identify indicators of problem gambling, applying player-requested account restrictions, and fulfilling obligations under our Responsible Gaming Policy.
7. Legal and regulatory compliance: Retaining records and responding to requests from competent authorities in accordance with applicable legal obligations.
8. Marketing communications: Sending promotional offers, bonus notifications, and seasonal campaign information via email or SMS — only where you have explicitly opted in to receive such communications. You may withdraw consent at any time by contacting our support team.
9. Platform improvement: Analysing aggregated usage data to improve site performance, game selection, and the overall user experience on the baji65 platform.

baji65 uses cookies and similar tracking technologies to maintain session continuity, enhance security, and collect anonymous usage statistics. A cookie is a small text file placed on your device by your browser when you access the platform. Cookies do not contain executable code and cannot access other files on your device.

The following types of cookies are used on the baji65 platform:

• Strictly necessary cookies: Required for the platform to function correctly. These include session authentication tokens, CSRF protection tokens, and load-balancing identifiers. These cookies cannot be disabled without preventing the platform from operating.
• Functional cookies: Store your preferences such as language settings and preferred payment method to enhance your experience. These can be disabled, but doing so may limit certain platform features.
• Analytics cookies: Used to collect anonymous data about how visitors use the platform — pages visited, session duration, and error reports. This data is processed in aggregated, anonymised form and does not identify individual users.
• Security cookies: Help us detect and prevent fraudulent activity, identify suspicious login patterns, and enforce session expiry rules.

You can manage or delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will impair platform functionality and may prevent you from logging in to your account.

baji65 does not sell, rent, or trade your personal data. We share data with third parties only in the following limited and controlled circumstances:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard receive transaction data strictly necessary to process deposits and withdrawals on your behalf.
• Identity verification partners: KYC service providers receive the identity documents and personal data you submit during account verification. These partners are contractually bound to process data solely for the purpose of verification and to maintain appropriate security standards.
• Game software providers: Game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive anonymised session and game-result data necessary to operate their games on the baji65 platform. These providers do not receive your name, payment details, or contact information.
• Legal and regulatory authorities: Where required by applicable law, court order, or regulatory direction, baji65 may disclose personal data to competent authorities. We will notify you of such disclosure where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or asset sale involving baji65, personal data held at the time of transfer may form part of the transferred assets. Affected users will be notified in advance of any such transfer and given the opportunity to request account deletion.

baji65 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. These measures include:

• End-to-end SSL/TLS encryption for all data transmitted between your device and the baji65 platform.
• Encrypted storage of sensitive personal data, including password hashes and financial account details, using industry-standard cryptographic algorithms.
• Access controls limiting internal access to personal data to only those employees and contractors who require it to perform their job functions, governed by role-based permission systems and audit logging.
• Regular security assessments and penetration testing conducted by independent security professionals to identify and remediate vulnerabilities in the platform infrastructure.
• Two-factor authentication (2FA) available to all account holders and required for internal administrative access to production systems.
• Automated anomaly detection systems that flag unusual login patterns, high-volume transactions, and other indicators of account compromise or fraudulent activity.

Notwithstanding these measures, no data transmission over the internet or electronic storage system can be guaranteed to be completely secure. In the event of a data breach that is likely to result in a risk to your rights, baji65 will notify affected users promptly in accordance with applicable legal requirements.

baji65 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal or regulatory obligations. The following general retention periods apply:

• Account data and identity documents: Retained for the duration of your account and for a minimum of five years following permanent account closure, in compliance with anti-money laundering recordkeeping requirements.
• Transaction records: Retained for a minimum of seven years from the date of the transaction, in compliance with financial recordkeeping obligations.
• Gameplay logs: Retained for a minimum of three years from the date of each gaming session, for responsible gaming monitoring and dispute resolution purposes.
• Customer support correspondence: Retained for three years from the date of the final communication, to support future dispute resolution.
• Marketing consent records: Retained until you withdraw consent, plus one additional year to demonstrate compliance with consent management obligations.
• Technical and security logs: Retained for up to 12 months in a rolling window, after which they are permanently deleted unless required in connection with an active investigation.

Upon the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised such that it can no longer be linked to any identifiable individual.

As a baji65 account holder, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at the email address in the footer of this page. We will respond to all verified requests within 30 days of receipt.

The baji65 platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If baji65 becomes aware that personal data has been collected from a person under 21, all such data will be permanently deleted and the associated account will be immediately closed.

If you believe that a minor has created a baji65 account or provided personal data to the platform, please contact our support team immediately at the email address in the footer of this page. We take reports of underage access seriously and will investigate all such reports promptly.

baji65 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, platform functionality, or applicable legal requirements. The "Last Updated" date displayed at the top of this page will be revised whenever material changes are made.

Where changes are material — meaning they alter your rights or the way we use your data in a significant way — baji65 will provide notice via a prominent banner on the platform or by email to your registered address prior to the changes taking effect. Your continued use of the Services following the effective date of the revised Policy constitutes your acceptance of the updated terms. If you do not accept the changes, you must discontinue use of the platform and request account closure.

We encourage you to review this Policy periodically to stay informed about how your personal data is being protected.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact the baji65 Data Protection team using the contact details below. Our support team operates around the clock on Bangladesh Standard Time (BST, UTC+6).

All data rights requests must be submitted in writing and include your registered account username and a description of your request. We will acknowledge receipt within 3 business days and provide a full response within 30 calendar days. In complex cases, the response period may be extended by a further 30 days, in which case you will be notified of the extension and the reason for it.

Contact email: [email protected]

Our Privacy Commitments

The six principles below summarise how baji65 approaches personal data protection across every aspect of the platform.